At Orient Crafts Museum, we take pride in providing unique handcrafted products. Each piece is carefully inspected by our quality assurance team before shipping. However, if you face any issues, please read our Return & Refund Policy below:
1
Eligibility for Returns
Returns are accepted only in the following verifiable circumstances:
- The product was damaged or fractured during transit.
- You received an incorrect item differing from your confirmed purchase invoice.
- To be eligible, you must formally notify us within 7 days of delivery.
- Products must be unused, in their original condition, and returned with original museum packaging, certificates of authenticity, and all accompanying accessories.
- Customized or made-to-order bespoke commissioned sculptures are non-returnable and non-refundable.
2
Process for Returns
- To initiate a return, please contact us at [email protected] with your order number, unboxing photos/video, and reason for return.
- Our appraisal team will review your request within 24–48 hours and provide step-by-step return shipping instructions.
- For verified damaged or wrongly shipped items, Orient Crafts Museum arranges reverse courier pickup at no cost to the patron.
3
Refund Timelines & Settlement
Once we receive and inspect the returned product at our Bhubaneswar facility, we will notify you of the approval of your refund. Approved refunds will be processed within 7–10 business days and credited directly to your original payment method (Bank Account, UPI, or Credit Card).
4
Non-Returnable Items
- Custom-commissioned or personalized temple statues with custom iconography.
- Items purchased during promotional clearance or exhibition discounts.
- Products damaged due to customer mishandling or improper outdoor installation without prior guidance.
Returns & Refunds Support Desk
📍 Studio Center: Orient Crafts Museum, Bhubaneswar, Odisha, India
📞 Helpline: +91 8093417969 / +91 9437012636 / +91 9090249090
✉️ Email: [email protected]